FAQ

1. How do I determine the right size for my bold outfit?

At Boldwoman, we understand the importance of a perfect fit. To determine the right size for your suit, we recommend referring to our size chart. You can find the size chart on each product page, which provides detailed measurements for each size. If you have any further questions or need assistance, feel free to reach out to our customer support team.

2. What is your return policy?

Our return policy allows you to request a return within 7 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please note that we do not offer refunds for outfits that are the wrong size. However, we can provide a replacement or store credit. For more information, please refer to our refund policy.

3. How long does it take to process and ship my order?

We strive to process all orders within 5 business days. However, please note that delays may occur if you place your order on weekends, holidays, or during high volume periods. Rest assured, we will notify you in advance if any delays are expected. However, the processing time can go up to 10 business days for order-made items.

4. What are the shipping options and costs?

We offer two shipping methods:

• Post office - USPS: Estimated delivery time is 8-10 business days and the cost starts from $25.
• DHL Express - UPS: Estimated delivery time is 2-5 business days and the cost starts from $35.

Please note that shipping delays may occur due to international shipping. For more details, please refer to our shipping policy.

5. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right. Please inspect your order upon reception and notify us as soon as possible so that we can assist you accordingly.

6. Can I exchange my bold outfit for a different size or style?

Yes, you can exchange your outfit for a different size or style. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please refer to our refund policy for more details on the exchange process.

7. Do you offer international shipping?

Yes, we offer international shipping. However, please note that customs, duties, and taxes may be applied to your order by your country's customs department. These fees are the responsibility of the customer and are not included in the shipping cost. For more information, please refer to our shipping policy.

8. Can I return or exchange a sale or discounted item?

Unfortunately, we do not accept returns or exchanges on sale or discounted items. All sale and discounted items are final sale and cannot be returned or exchanged. We apologize for any inconvenience this may cause.

9. How can I contact customer support?

If you have any further questions or need assistance, please feel free to contact our customer support team at contact@boldwomanofficial.com. We are here to help and will respond to your inquiry as soon as possible.

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@boldwomanofficial.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that we do not offer refunds for outfits that are the wrong size. However, we can provide a replacement or store credit.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to reach out to us.

Shipping Policy

All orders are processed within 5 business days. Some delays may occur if you place your order on weekends or holidays or when we are experiencing a high volume of orders. In these cases, we will let you know in advance.

We offer two shipping methods:

Shipment method	Estimated delivery time	Shipment cost
Post office - USPS	8-10 business days	From $25
DHL Express - UPS	2-5 business days	From $35

Please note that our products are shipping from one country to another, so delays may occur sometimes. When we ship your order, you will receive your order tracking information. All our orders are tracked.

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We are also not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to us.